Privacy Policy
Fullspeed (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our websites, mobile applications, and related services (collectively, the “Services”). By accessing or using the Services, you agree to the collection and use of information in accordance with this Policy.
Information We Collect
We collect information that you provide directly to us as well as information that is automatically collected when you interact with the Services.
- Account and Profile Information: Name, company affiliation, email address, phone number, and any other details you submit when creating or updating an account.
- Usage Information: Details about how you interact with the Services, including feature usage, access times, pages viewed, browser type, and device information.
- Location Data: Geographic information generated through our fleet mapping products when enabled by your organization.
- Support Communications: Records of communications with our support team, including chat transcripts, emails, and attachments.
How We Use Information
We use the information we collect to:
- Operate, maintain, and improve the Services.
- Provide customer support and respond to inquiries.
- Develop new features and analyze usage trends.
- Send operational notices, security alerts, and administrative messages.
- Comply with legal obligations and enforce our agreements.
Sharing and Disclosure
We do not sell your personal information. We may share information with trusted third-party providers who perform services on our behalf, such as hosting, analytics, or customer support. These providers are bound by contractual obligations to protect your information. We may also disclose information if required by law or in connection with a merger, acquisition, or sale of company assets.
Data Retention
We retain personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on contractual requirements with your organization.
Security
We employ administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is completely secure.
Your Choices
Your organization may manage account settings, data retention, and device-level permissions for the Services. You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
International Data Transfers
Depending on the location of your organization, we may process and store information in countries other than where it was collected. We take appropriate measures to protect personal information in accordance with applicable data protection laws when transferring data across borders.
Children’s Privacy
The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that information from a child has been provided, we will take steps to delete it.
Updates to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date above and, when appropriate, notify you through the Services or by other means. Your continued use of the Services after the changes become effective signifies your acceptance of the revised Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at contact@fullspeed.ca or by phone at +1 (519) 953-4384.